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Travel Troubleshooter: Aer Lingus Promises A Full Refund After A Pilot Strike, To No Avail
Q: I paid $7,155 for a business class ticket from Hartford, Connecticut, to Dublin on Aer Lingus. When a pilot strike threatened my trip, the airline emailed me three options, including a full refund, which I selected.
Aer Lingus refunded me $6,096 but withheld $1,058, claiming that business class tickets only qualify for an 85% refund. I filed...Read more
Travel Troubleshooter: Iberia Downgrades Passenger To Economy Without A Refund
Q: My husband and I were downgraded from premium economy to economy on an Iberia flight from Chicago to Madrid. We booked with Avios miles and paid $543 in taxes. Under EC 261, the European airline consumer protection regulation, we're entitled to 75% of the ticket value as compensation. This is roughly 29,452 Avios miles.
But Iberia only gave ...Read more